Our aim is to replace the good with the better.

With AirMarker, you purchase a balloon rescue system. To ensure absolute reliability, we have created a closed loop system. This means that we stay in touch after the purchase. By registering at the AirMarker base camp, you will benefit from our complete service: for the safety check of material, batteries and lights (after five years for the first time), for returns and for all questions concerning your AirMarker. By returning your AirMarker after an emergency use, you ensure that the individual components can be recycled carefully and professionally. You will also receive a discount code from us and buy your next AirMarker at a special price.

Return a used AirMarker

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Please log in to our returns portal with your AirMarker serial number and email address (scan QR code).

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Fill out the return form: Tell us how and where AirMarker has helped you.

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If available, send us pictures and/or video footage of your AirMarker use.

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Would you like to share your story with us? Then we would be happy to get your permission.

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Print out the return document, stick it on and take your AirMarker to the nearest post office. The return shipment is subject to a charge for postage.

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We will check the AirMarker you sent back. If everything is in order, you will receive a 25% credit note for the purchase of a new AirMarker.

A problem has occurred?

If you don't have your serial number to hand or have encountered any other difficulties in the returns process, we'll be happy to help.