FAQ

No, but you can find an AirMarker video on our website AirMarker.swiss about the areas of application and operation. The video shows how the AirMarker is triggered, how it unfolds and rises, including all the important information.

In the packaging you will find the user manual as well as a step-by-step guide for registering the product on AirMarker.swiss/en

Your safety is our top priority, which is why the AirMarker is intended for single use only! All components of the AirMarker go through a strict quality control and as long as it remains in its hard cover and protective film, the AirMarker is in perfect and ready-to-use condition. Once the AirMarker is in use, it should be returned to us. We will replace and or repair it at a discounted price. In this way, we guarantee that only faultless and ready-to-use AirMarkers are in circulation.

Return it to us and receive a new AirMarker at a special price. All you have to do is log in to Basecamp and follow the return process.

Your AirMarker is at its best in your backpack, this way it will certainly be with you on your next outdoor adventure. It is important that the AirMarker is stored in a dry and cool place and not exposed to the direct sunlight.

Order your AirMarker directly here or find your nearest AirMarker retailer in the Storefinder.

Once you have received an order confirmation, the delivery process is triggered. In this case, please contact the Customer Service (basecamp@airmarker.swiss).

Once you have received an order confirmation, the delivery process is triggered. In this case, please contact the Customer Service (basecamp@airmarker.swiss).

Please contact the Customer Service (basecamp@airmarker.swiss). In case of a failed delivery, the costs will be charged to the customer.

With your order confirmation you will receive a tracking number and a link where you can check the delivery status of your AirMarker at any time.

As a registered customer, log in to your customer account and check your order there. Also check your spam folder, otherwise send us a request at basecamp@airmarker.swiss

If you have registered as a customer, you will find your order number under your orders in Basecamp. If you have ordered as a guest, you will find it in your order confirmation, which will be sent to you by e-mail.

Pay easily and safely with Visa and Mastercard, Twint, Apple Pay, Google Pay, Samsung Pay. If you pay with Paypal, you will be redirected to Paypal at checkout, where you will be required to register.

Payments are made via a payment service provider, ensuring safe and hassle-free payment.

AirMarker can be returned within ten working days in the original packaging and at your own expense. After this period, a return is only possible following an AirMarker use or if the maintenance period has expired. For a quick processing, it is important that you register your return on the returns portal.

Only if you bought the AirMarker in one of our partner shops. Please follow the terms and conditions for returns that apply in that store.

The processing of your return including security check and refund can take up to 14 days. If the security seal is broken or the AirMarker shows signs of use, no money will be refunded.

You can track your return with your transport provider (e.g. Post, DHL, etc.).

You have changed your mind? If so, you only pay the shipping costs for the return.

You can register as an AirMarker customer here: airmarker.swiss/en/login

You can reset your password here: airmarker.swiss/en/login

Log in to your Basecamp and go to the «Newsletter» tab. There you can unsubscribe from the newsletter.

You can find a list of our worldwide dealer network here: airmarker.swiss/en/discover/storefinder

Use our contact form at the bottom of this page or send us an email to basecamp@airmarker.swiss

Problem solving? That's what we're strong at, because we love to face the difficulties. Please go to the AirMarker Website and fill in the contact form. If you have registered your AirMarker with us after your purchase, it will shorten the process and we can help you even faster.